The KYC (Know Your Customer) verification process on hi 7 is straightforward and fully online. Required documents:
- National ID Card (NID) — Clear photos of both sides
- Selfie — A recent photo holding your NID
- Mobile Banking Details — Mobile Pay/Nagad number confirmation (required for withdrawals)
Steps: Log in to your account → "Profile Settings" → "KYC Verification" → Upload your document → Submit. Typically Within 24 hours Verification is completed, though during peak times it may take up to 48 hours. You'll receive an email and SMS notification once verified. A passport or birth certificate is also accepted, but NID is processed the fastest.
Tip: Make sure the image is clear and all details are fully visible. Blurry submissions will require you to reapply.
Hi 7 offers two distinct benefits:
Free Spins: Free Spin offers run weekly on selected slots games. To claim: Log In → go to the "Promotions" tab → click "Activate" on an active Free Spins offer → head to the specified game and spin. Typically 10–50 Free Spins are available, and winnings are subject to a 30x wagering requirement.
Daily Check-In Bonus: Bonus points are added automatically each time you log in daily. Log in for 7 consecutive days and earn a special reward — a bonus of up to ৳500 or a free bet on day seven. No extra steps needed to check in — just log in and a pop-up will appear automatically on the home page.
Remember: Missing a day resets your streak. Log in at least once a day to keep it going.
On hi 7 30+ Sports Supported. To start betting on football: Log In → go to "Sports" → select "Football".
Available betting markets:
- Match Winner (1X2) — Which team wins or if it's a draw
- Over/Under Goals — Whether the total goals will be over or under a set number
- Both Teams to Score (BTTS) — Whether both teams will score
- Live Betting — Place bets at real-time odds while the match is in progress
- Corner/Card Betting — Special event-based markets
Beyond football, you can also bet on tennis, basketball, hockey, kabaddi, and volleyball. Minimum bet is ৳50; maximum limits vary by account level.
Live Betting Tip: Odds tend to be most stable after the first 15 minutes of a match — that's the best time to place your bet.
Cricket is the most popular betting category on hi 7. T20, ODI & Test — Bet on all three formats. Live betting is available for BPL, IPL, PSL, and international matches.
Popular Betting Markets:
- Match Winner — Which team will win
- Toss Winner — Simple 50/50 market
- Top Run Scorer — Which batsman will score the most runs
- Ball-by-Ball Betting — Dot/Run/Wicket on every delivery
- Innings Runs Over/Under — Total runs in a specific over
- Tournament Winner — Which team will be champion across the entire tournament
In Live Betting, odds update after every ball. Cash Out is also available — allowing you to lock in a partial profit while your bet is still running.
For detailed betting rules Games Page Go.
There are several possible reasons why your hi 7 account may be locked, and each has a different solution:
Cause & Solution:
- Wrong password 5+ times: Wait 30 minutes, then use "Forgot Password" to reset via OTP.
- Suspicious Activity Detected: Contact support and verify your identity — issues are typically resolved within 2–4 hours.
- Locked — Incomplete KYC: Upload the required documents; your account will be unlocked once verified.
- Self-Exclusion Period Active: Your account will remain locked until the suspension period ends.
The fastest way to reach support is via Live Chat on the website — available 24/7 with assistance in Bangla.
Important: If your account is locked, email support@hi7.online with the subject line "Account Locked" for priority support.
Yes, hi 7's interface is available in multiple languages. To change the language:
- Top right of the page Globe icon (🌐) or click the "BN" button.
- Select your preferred language from the dropdown menu.
- The page will refresh automatically.
Currently supported languages: Bangla (Default), English, Hindi, and Arabic. If you change the language while logged in, the site will automatically open in that language next time — no need to set it again.
To change the language on mobile, open the menu (hamburger icon) → Settings → Select Language.
You can also read all Help Center articles in Bangla — Help Center Go.
There are several places to find hi 7's promotional offers:
- Voucher Page (/voucher): All your active voucher codes are listed here and can be applied instantly.
- Homepage Banner: Current offers are displayed in the slider on the main page.
- Account Notifications: Log in to receive personalised offer notifications.
- SMS & Email: Messages are sent to your registered number during special promotions.
Update Schedule: General Promotions Every Monday at 10:00 AM Updates regularly. During special events (such as BPL or the World Cup), new offers are added daily. Flash deals rotate every 24–48 hours — so check back often.
To avoid missing out: Keep notifications turned on in your account. Voucher page Go there directly.