Gaming should be a fun part of life — not a burden. hi 7 believes it's our responsibility to help every member build healthy, controlled gaming habits. Here you'll find all the tools, guidance, and support you need.
Online gaming is growing rapidly in Bangladesh, with millions of people regularly enjoying everything from cricket betting to casino games. But like any form of entertainment, gaming has its limits — and staying within those limits is what Responsible Gaming।
Hi 7 is more than a gaming platform — we genuinely care about every member's mental and financial wellbeing. That's why we go beyond just offering games; we actively work to keep you safe.
Research shows that gaming addiction develops when someone starts seeing gaming not as entertainment, but as a way to solve problems or recover lost money. The sooner this mental shift is recognised, the better.
hi 7's responsible gaming policy is built on three core pillars: Raising awareness, providing preventive tools, and connecting members with professional support when needed. We believe gaming is only sustainable when it's enjoyable — and sustainable gaming is what hi 7 stands for.
Remember — no bet comes with a guaranteed win. Losses are a normal part of gaming, and accepting them with the right mindset is what healthy gaming looks like. At hi 7, we always want you to leave with a smile.
If more than three signs apply to you Please review hi 7's Help Center Reach out to us or activate the self-exclusion feature.
These tools are free — activate them from your account at any time
Set a daily, weekly, or monthly deposit limit. Lowering your limit takes effect immediately; raising it requires a 7-day waiting period — to prevent impulsive decisions.
Set a daily or per-session time limit for your play in advance. Once the limit is reached, hi 7 will automatically end the session and send you a break reminder.
Set the maximum amount you're willing to lose over a given period. Once that limit is reached, your account will be paused automatically — no exceptions.
Temporarily close your account for 7 days, 15 days, or 1 month. During this period you cannot log in and will not receive any promotional messages. Your account will reactivate automatically once the period ends.
Request an account closure for 6 months, 1 year, or permanently. Once active, access is completely blocked — even through support. This tool is most effective in serious situations.
Temporarily mute bonus and promotional messages. Stepping away from offers reduces temptation and makes responsible gaming easier.
Read through the questions below and answer honestly. This isn't a test — it's a simple way to stay aware of your own habits.
Keep gaming spending to a maximum of 5% of your income — and make sure losing that amount won't affect your daily life.
Decide in advance how long you will play each day. Set an alarm or use hi 7's session timer.
Gaming means entertainment — not guaranteed income. Remember: the odds of losing on any given bet are equal to or greater than the odds of winning.
Gaming under stress or depression is far more harmful. Your ability to make sound decisions is reduced in that state.
Take at least a 10-minute break every hour. Get up, have some water, and shift your focus to something else.
Let the people close to you know that you game and how much you do. Keeping it hidden only makes things worse.
Asking for help is not a weakness — it takes courage. hi 7 is always here for you.
We believe in actions, not just words
Age is verified at the time of registration on hi 7. Accounts for users under 18 are not approved.
Hi 7 never runs misleading ads promising "get rich quick" or "guaranteed wins". All promotions are honest and transparent.
If unusual gaming patterns are detected, hi 7's AI system automatically sends the member an alert.
All hi 7 customer support staff are specially trained to identify and handle gaming addiction.
Every member can view their complete gaming history, spending, and time statistics directly from their account.
Hi 7 complies with international responsible gaming standards and participates in regular audits.
Acknowledging the problem is the first step toward solving it. hi 7 will be with you every step of the way.
Acknowledge to yourself that you need a little help — that is the hardest and most important step.
Log in to your account and set a deposit limit or activate a cooling-off period — you can do it yourself, anytime.
Reach out to us via live chat or email. Our specialist team will help you without any judgment.
If you feel you need a break, close your account for any period from 6 months to permanently.
Consider consulting a psychiatrist or counsellor if needed. hi 7 encourages and supports you in doing so.
Confidentiality Guaranteed: All responsible gaming communications are kept strictly confidential. Your information will never be shared.
Answers to frequently asked questions about responsible gaming