Hi 7 Terms & Conditions — The Complete Guide to Using the Platform

Hi 7 (hi7.online) is an internationally licensed online gaming and betting platform. These Terms & Conditions form a legal agreement between hi 7 and its members. By using the hi 7 website or mobile app, you are deemed to have accepted all of the terms below.

Age Requirement: You must be 18 years of age or older to use hi 7's services. This platform is strictly prohibited for minors. hi 7 may request identity verification documents at any time to confirm your age.

Jurisdiction: It is solely your responsibility to ensure that online gaming is legal under the laws of your country. hi 7 cannot be accessed from jurisdictions where online gaming is prohibited. hi 7 accepts no liability in this regard.

Each member at hi 7 is entitled to only one account Only one account per person is permitted. If a member is found operating multiple accounts, all accounts will be suspended and any accumulated bonuses and balances may be forfeited.

What you need to register:

• An active Bangladeshi mobile number (for OTP verification)
• Your full legal name and date of birth (must match your KYC verification details)
• A strong password (minimum 8 characters, including numbers and special characters)
• A valid email address (optional, but recommended for account security)

KYC (Know Your Customer) Verification: KYC verification is mandatory for withdrawals exceeding ৳50,000 or to participate in special promotions. You must submit photos of both sides of your National ID or passport, along with a selfie. Verification is typically completed within 24 hours.

Hi 7 reserves the right to suspend any account and withhold the associated balance at any time if false information was provided during registration.

Hi 7 supports deposits via Mobile Pay, Nagad, Rocket, bank transfer, and card. hi 7 does not charge any transaction fees. However, fees imposed by your payment provider may apply.

Deposit Limits:

• Minimum ৳200, maximum ৳2,00,000 per day via Mobile Pay and Nagad
• Bank transfers: minimum ৳1,000, no maximum limit
• Card deposits: minimum ৳500, maximum ৳5,00,000 per day

Important Withdrawal Conditions: To make a withdrawal, deposited funds must have been wagered at least used for betting at least once To withdraw bonus funds, the wagering requirement specified in the bonus terms must be completed. Withdrawals are only permitted via the same payment method used for the deposit (in compliance with anti-money laundering regulations).

Hi 7 offers a wide range of gaming options including Sports Betting, Live Casino, slots, lottery, and virtual games. Separate rules may apply to each category.

Sports Betting:

• Once a bet is confirmed, it cannot be changed or cancelled (unless hi 7 itself cancels the event)
• If a match or event is cancelled, all bets are voided and stakes are returned
• Odds in live betting change in real time — the odds confirmed at the time of placing a bet will not change afterwards
• In a multi-event parlay bet, any voided selection will be removed from the settlement
• Hi 7 reserves the right to void any bets placed at incorrect odds due to a technical error

Live Casino & Slots: All games are powered by RNG (Random Number Generator) technology and audited by independent third parties. If your connection drops during a gaming session, the outcome will be determined based on the last recorded state saved on hi 7's servers.

Hi 7 offers a range of bonuses and promotions. Each bonus has its own terms, and failure to comply may result in forfeiture of the bonus.

Wagering Requirement: A wagering requirement must be met before bonus funds can be withdrawn. For example, a 10x wagering requirement on a ৳1,000 bonus means you must place ৳10,000 in bets. If a withdrawal is requested before the wagering requirement is fulfilled, the bonus balance will be forfeited.

• Multiple bonus offers cannot be combined or used simultaneously under a single promotion
• Bonuses must be claimed within a specified time window — expired bonuses will be voided
• Claiming bonuses through a VPN or proxy is strictly prohibited
• Using multiple accounts to exploit bonus offers will result in all bonuses being cancelled
• Hi 7 reserves the right to modify or discontinue any promotion at any time without notice

The following activities are strictly prohibited on hi 7. Violations may result in account termination, balance forfeiture, and legal action where applicable:

• Operating multiple accounts under the same identity (from the same device, IP address, or payment method)
• Using another person's account or granting account access to a third party
• Attempting to manipulate or influence the outcome of a match or game
• Using software bots, automated programs, or hacking tools
• Using the platform for money laundering or processing illegal funds
• Exploiting technical vulnerabilities or bugs in hi 7 for personal gain
• Threatening, harassing, or engaging in abusive behavior toward other members or staff
• Registering under a false identity or submitting fraudulent documents during KYC verification

Hi 7 reserves the right to suspend or permanently close an account without prior notice in the following circumstances:

• For violation of any clause of the Terms & Conditions
• If suspicious or unusual transaction activity is detected
• If false information is provided during KYC verification
• Account inactivity for an extended period (more than 12 months)
• Under court order or directive from a regulatory authority

Members may request account closure at any time. Any valid balance will be returned; however, bonuses with incomplete wagering requirements will be forfeited. Inactive accounts will be subject to a monthly maintenance fee of ৳100 or the remaining balance, whichever is lower, after 12 months of inactivity.

Hi 7 accepts no liability for the following:

• If gameplay is interrupted due to loss of internet connection or a technical issue on the member's device
• If a transaction is delayed due to a third-party payment provider system failure
• Any loss arising from sharing your account credentials with another person
• Service disruptions caused by unexpected technical errors or scheduled server maintenance
• In cases of natural disasters, government restrictions, or other force majeure circumstances

Hi 7 takes the protection of members' personal data seriously. Information we collect includes: name, date of birth, contact details, payment information, and gaming activity records.

Information is used for: For account management, KYC verification, payment processing, fraud prevention, legal compliance, and delivering relevant offers to members.

Hi 7 never sells member information to third parties. However, we may be required to disclose information when mandated by law or regulatory authorities. For more details, please refer to our Privacy Policy read.

In the event of a dispute between hi 7 and a member, the following process must be followed:

• Step 1: Contact us via live chat in the Help Center or by email at support@hi7.online — please include a detailed description of the issue along with any supporting evidence.
• Step 2: hi 7 will provide a written response within a maximum of 7 business days.
• Step Three: If a member is unsatisfied with hi 7's response, they may escalate the matter to the relevant international gaming regulatory authority.
• In any dispute, the transaction history stored on hi 7's servers shall serve as the definitive record.

These Terms and Conditions are governed by international gaming law. In the event of any legal dispute, the jurisdiction of hi 7's licensing authority shall apply.